Help Center

Need help?


What is a ByteTag?

How does ByteTag work?

What is the pet profile?

How do I access my pets profile without scanning the tag?

Is there a monthly subscription fee?

How long will a ByteTag work?

Can I control who sees my contact information?

Can I track my pet's GPS location?

Does the other person need a ByteTag to retrieve my dogs information?

Can I have multiple pet profiles linked to one account?

I just ordered my tags, when do I create my pet profiles?

Will ByteTag work outside of the U.S.?

Does ByteTag work with all smart phones?

What is the size of a ByteTag?

Are ByteTags waterproof?

Order Information


Returns and Refunds


Order Placement

How can I track my order?

ByteTag was not delivered?


Press & Wholesale

Applying my discount and/or gift card to my order

Media Requests

Out of stock products

Charity Inquiries

Do you offer customizable ByteTags?

Do you have an ambassador program?

I forgot my password for my account

Black Friday Cyber Monday

Are Black Friday Cyber Monday sales final?