Warranty Information

ByteTag Lifetime Warranty:

At ByteTag, we're confident in the quality and durability of our pet tags. That's why we offer a lifetime warranty on all ByteTags purchased through our official website and partners. This means that no matter what happens, if your ByteTag is damaged, lost, or missing, we will replace it completely free of charge.

What's covered:

  • Damage: This includes any physical damage to the tag itself, such as scratches, cracks, or broken clips.
  • Loss: We understand that accidents happen. If your ByteTag gets lost, we'll send you a new one.

What's not covered:

  • Shipping costs: You will be responsible for covering the shipping costs of the replacement tag.
  • Normal wear and tear: Like any product, ByteTags will experience some wear and tear over time. This warranty does not cover cosmetic changes due to normal use.
  • Modifications: Any modifications made to the ByteTag by the customer will void the warranty.

How to make a claim:

To claim your lifetime warranty, simply contact our customer service team. We'll ask you for a few details about your purchase and the issue with your ByteTag, and then we'll process your claim promptly.

Contact Support